Midas Randburg will allow you to return or exchange products purchased online but terms and conditions apply. To initiate this process, please contact us and return the product to the Midas Randburg store in person or by courier.
Refunds aren’t guaranteed and our decision will be based on our experts’ reports after reviewing each case. After examining a returned product, if we can’t allow a return or exchange, we will give the product back to you.
The following terms and conditions apply:
- You’re eligible for a return or exchange only if a product is faulty. Refunds are done at the Midas Randburg team’s discretion.
- The original proof of purchase must accompany the product on its return.
- Please double check your order before submitting it. Placing an order for the wrong product does not make you eligible for an automatic refund or exchange.
- Customers must place a request for a return or exchange within 10 days of delivery.
- You’re not eligible for a return or exchange if the item has been:
- Altered
- Installed
- Disassembled
- In the case of chemicals, we can’t allow a return or exchange if the container’s seal has been broken.
- If a product shows to be defective within the manufacturer’s warranty period, Midas Randburg can assist in sending the item to the manufacturer for claims.
- Refunds will only be for the original product cost, not delivery fees.
- The customer will be responsible to return the product to Midas Randburg and cover costs of delivery if applicable.
If the item you receive is not what you originally ordered, please contact our team so we can advise you on the next steps.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.