Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We partner with The Courier Guy for all our product deliveries. You’ll receive a tracking number with which you can track the progress of your delivery via The Courier Guy website.
During checkout you will be prompted for delivery and personal details, and during this process you will register as a user on our web store. You can also go to the My Account page and register.
Once logged in, you can go to the “My Accounts” tab and the menu on the left has an option to change your address.
We partner with The Courier Guy and you can use their Track and Trace service to keep track of your order’s delivery.
We always prioritise our customers’ interests, so keeping your data safe is important to us. We have a secure platform and your personal information is encrypted so it can’t be accessed by any unauthorised individuals.
Yes, we are VAT registered.
We currently only ship to residents in South Africa.
Where possible we will ship your products as one parcel.
If you need to swap an item
Returns and Exchanges
- You’re eligible for a return or exchange only if a product is faulty. Refunds are done at the Midas Randburg team’s discretion.
- The original proof of purchase must accompany the product on its return.
- Please double check your order before submitting it. Placing an order for the wrong product does not make you eligible for an automatic refund or exchange.
- Customers must place a request for a return or exchange within 10 days of delivery.
- You’re not eligible for a return or exchange if the item has been:
- Altered
- Installed
- Disassembled
- In the case of chemicals, we can’t allow a return or exchange if the container’s seal has been broken.
- If a product shows to be defective within the manufacturer’s warranty period, Midas Randburg can assist in sending the item to the manufacturer for claims.
- Refunds will only be for the original product cost, not delivery fees.
- The customer will be responsible to return the product to Midas Randburg and cover costs of delivery if applicable.
If the item you receive is not what you originally ordered, please contact our team so we can advise you on the next steps.
If the item you receive is not what you originally ordered, please contact our team so we can advise you on the next steps. Mail us at returns@midasrandburg.co.za
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@midasrandburg.co.za and one of our representatives will be in contact with you.
All returns must be sent back in it’s original packaging to 191 Bram Fischer Drive, Ferndale, Randburg, 2194
You can simply contact us on +27 11 036 0200 or send us an email at support@midasrandburg.co.za
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Yes, you can by entering your email address on the waiting list form on the product page. You will receive an email once the product is back in stock.
